Blending the wisdom, imagination and experience of Lou Piatt, Peter Hernandez, Steve Shull and their partners, Ernie Carswell and Melissa Alt, Teles Properties is Southern California's most powerful, successful, forward-thinking real estate company.

In developing the Teles business strategy, the future partners started with the question, "what if?" They examined their 30-plus years in the California real estate business—their participation in exceptional business concepts and strategies, such as high-end imagery and marketing, integrity, superior customer service and outstanding service to agents. They also studied and emulated the most attractive features of progressive companies outside of the real estate field, such as Apple, Google, Nike and Goldman Sachs. By looking beyond the real estate industry and modeling those successes, the partners introduced new concepts and technology to an established industry.

Reviewing the performance of past and current real estate companies, the Teles partners observed a consistent and costly flaw: in virtually every company, 20 to 30 percent of the agents in each office generate almost all of the income. Yet real estate companies throughout the U.S. continue to devote valuable resources to large numbers of non-productive salespersons, often introducing their least capable agents to clients in an effort to jump-start unproductive careers.

The Teles partners decided to take a different path. It was clear that if they built offices staffed exclusively by the 20 to 30 percent of productive agents, they could redirect the resources saved into better services and support for both agents and clients.

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The Teles Properties business model is simple and direct: elevate service and the customer experience is greatly enhanced.

To realize this goal, Teles Properties provides superbly managed offices staffed with experienced, productive salespersons of outstanding integrity. Every policy and every individual is dedicated to improving the real estate experience. Owners, managers, sales associates and staff are committed to customer confidentiality. Great marketing systems support the company's customers and agents.

Finally, and most importantly, the Teles philosophy is founded on the principle of partnership wherein each member of the team is held accountable for their performance, their competence, their level of service and their integrity.

Today, highly regarded among customers, agents and industry professionals worldwide, Teles Properties caters to—and has become the real estate company of choice for—those seeking a higher level of service and competence that respects loyalty, confidentiality, and the importance of personal relationships.